Frequently Asked Questions (FAQs)

1. Where do you ship?

We ship to the United Kingdom, European Union, and United States. All shipping is free of charge.

2. How long does delivery take?

• United Kingdom: 2–6 business days

• European Union: 3–8 business days

• United States: 5–10 business days
  Please note delivery times may vary due to customs or courier delays.

3. How much does shipping cost?

Shipping is free for all orders.

4. How can I track my order?

Once your order has been shipped, you will receive an email with tracking details.

5. What is your return policy?

We offer a 30-day return window from the date you receive your item. Products must be unused, in their original packaging, and in the same condition as received. Please contact us before sending back any item to receive return instructions.

6. How do I request a return?

Contact us via email at contact@klovra.com or call us at +44 7418 365555. Our customer service team will guide you through the return process.

7. Are returns free?

Yes, returns are free. We will provide the return address and instructions once your request is approved.

8. How long does it take to receive a refund?

Once we receive and inspect the returned item, your refund will be processed within 5 business days. Refunds are issued to your original method of payment.

9. Can I exchange an item?

We do not offer direct exchanges. If you’d like a different size or style, please return the item for a refund and place a new order.

10. How can I contact you?

You can reach us at:

• Address: 141 Chobham Rd, London, E15 1LX, United Kingdom

• Phone: +44 7438 654857

• Email: contact@klovra.com

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)